Telephoning
Here are some of the topics for telephoning
- Answering a call
- Taking a message
- Leaving a message
- Checking on an order
- Making an appointment
- Making travel arrangements
- Booking a travel ticket
- Leaving a voicemail message
- Dealing with customers on the phone
- Customer service: empathizing
- Handling complaints
- Resolving the complaint
- Handling a difficult customer
- Dealing with an angry caller
- Dealing with problems over the phone
- Handling enquiries and technical problems
- Telephone screening interview
- Handling sales calls
- Cold calling
- Dealing with objections and closing the call
- Clarifying benefits and making a pitch
- Getting off to a good start
- Handling a problem